VTC Administration Coordinator

Job Specification

Mobile Device Management Cell and VTC Coordinator

Experience

• Competent in using a range of IT/Desktop systems
• Customer service in person and on the telephone
• Good communication skills
• Logistical, record keeping or stocktaking experience advantageous
• First line support experience advantageous

Tasking

• Specialist technical support to deliver the management of all aspects of Cloud delivered VTC Services across the Naval estate.
• Management of the security overhead of TOP SECRET VTC.
• Enabling all SECRET meetings including 2 , 3 and 4 levels of engagement and a wide range of operational, safety and high-level management meetings that require technical co-ordination and management.
• Management of the complex Cloud VTC service delivered to MoD under the Global Connectivity and Integrated User Services (GC&IUS) contract, supporting all aspect of Navy Command business. Navy Command invests
• Technically set-up all VTC calls and ensure that the necessary liaison takes place between the VTC Bridging Centres - this frequently requires the simultaneous management/co-ordination of up to 7 VTC calls to multiple locations.
• Provide Out of Hours provision 365 days a year to support all emergency requirements for VTC in support of Operations (including remote support for Northwood MOC) and ACRO/NARO.
• Fully manage all booking of conference rooms, equipment and VTC facilities to ensure that maximum/best use is maintained.
• Continued management of all aspects of Cloud based telecoms infrastructure, equipment's, and services across the Naval estate.
• Management of call costs and charges.
• Day to day exploitation of all Cloud based telecoms services across the Navy Command TLB by exploiting the Cloud 'back-bone' provided to MoD via the Global Connectivity and Integrated User Services (GC&IUS) contract.
• Support all Navy Command Cloud based communications (voice, data video) from TOP SECRET to OFFICIAL, maintaining the gateway into the UK public telephone and data network and onwards internationally.
• Directly enable all aspects of Navy Command activity and outputs across all Defence Tasks, including all aspects of safety and emergency telecommunications.

Role specifics

• Start date - ASAP
• Contract - Permanent.
• Candidate will need to be eligible to go forward for security clearance
• Rate - 26,000 annually
• Base Location - Whale Island, Portsmouth

Contact Details

• Demi-Leigh Saunders

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.