Workplace Services Lead

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management, we are recruiting for a Workplace Services Lead Co-ordinator to join our team and deliver the Soft Facilities Management services located on the Estee Lauder Account.

The position is responsible for creating and maintaining environments to support productivity, efficiency and wellness in the workplace, ensuring the brilliant basics to keep the office operational are met. Our team are beholders to a series of service standards that reflect core behaviours that should be embodied in every interaction made and exceptional work and strong problem-solving skills are crucial to the role.

Key Responsibilities:

• Lead, develop, manage, and motivate a high performing team to ensure services are delivered to the highest standards
• Workplace Services include but are not limited to the daily operations, such as Workplace Coordination, Ticketing System, Data, Budgeting, Cleaning, Planting, Pest etc.
• Work in collaboration with the Workplace Experience Lead Co-ordinator to drive a one team ethos and ensure all Workplace Services and Workplace Experience team members are trained, competent and confident across all disciplines
• Manage internal and external guides and ensure they are updated in line with agreed frequencies and or changes
• Manage project documents that promote issue-based problem solving and business impact to demonstrate clear value and purpose for change
• Ensure services provided by CBRE and TikTok supply chain are delivered to the highest levels and managed against SLA's and KPI's
• Review standard operating procedures and workflows to ensure continuous best practice, quality improvement and efficiencies are implemented
• Maintain close relationship with client FTE's and ensure we are working in partnership and expectations are met and exceeded
• Provide weekly/monthly reports for all activities completed onsite, including but not limited to people updates, building occupancy, innovation and best practice, projects, events, etc
• Issue all staff communication to building user groups in a timely manner and ensure updates on all workplace related activities are being met
• Work with the internal Talent Resource Team on the recruitment and selection of new hires, ensuring top talent is attracted and a strong onboarding and training experience is delivered
• Work closely with subject matter experts to engage and drive innovation, sustainability and best practice across all services delivered on site
• Work closely with the Hard Services team to ensure the building is operating in the most efficient manner
• Ensure the provision of healthy and safe working conditions which comply to both TikTok and CBRE's H&S policy
• Embrace CBRE and TikTok values and ways of working by providing an example for all team members
• Must be operationally hands on to assist wider team during peak periods and work flexible hours from time to time
• Perform other duties as assigned
• Delivery of services shall be in line with the strategy set by TikTok and the Workplace Management Main Contact

Communication Skills:

• Ability to comprehend and interpret instructions, short correspondence, and memos, and task clarifying questions to ensure understanding
• Ability to respond to common inquiries or complaints in a prompt, customer focused manner
• Ability to effectively present information to an internal department and/or large groups of employees

Person Specification:

• Ability to work in a fast-paced environment
• Ability to achieve business goals, with a concern for working well, surpassing standards of excellence and passion for challenges
• Ability to work under pressure and draw on time management skills
• Customer service focused
• Strong problem-solving skills
• Comfortable with and embracing of new technologies and digital tools
• Conversant with Microsoft Office (Word, Excel, Outlook, PowerPoint)