Customer Support- Telecoms

Customer Fulfilment Manager
Monday- Friday 8.30am-5pm
Hybrid

This is a new and exciting opportunity to drive further quality and excellence into our client's end-to-end customer experience.

The Customer Fulfilment manager is the beating heart of the end-to-end customer delivery journey and is critical to the success of any order passing through the organisation.

Coordination of all types of orders from both new and existing customers, from acceptance right through to revenue realisation is the primary function.

For complex solutions, you will be working in support of a project team whilst for simpler orders, you will have the opportunity to manage the end-to-end lifecycle with the customer personally.

This is an opportunity to learn about all areas of service delivery and build strong relationships with many departments across the organisation. For strong performers, the role provides a career path towards supervisory or project-related opportunities.

Key Accountabilities:

• Quality control / order acceptance
• Control and maintenance of various systems and portals
• Customer requirements and data capture, validation and entry
• Coordination of multiple orders and workstreams with adherence to cross-dependencies
• Working to agreed timescales, budgets and quality controls and highlighting risk of failure
• Managing order-related customer communications including site access and regular reports

Apply now for further information