Incident Manager

Job Title: IT Incident & Problem Manager

Location: Havant, PO9 1QH, UK

Type: Contract – Inside IR35

Duration: 1 Year (Further Extendable)

Job Description:

Required skills:

English language to CEFR C1 or above

About 5 years’ technical experience.

Experienced in chairing Major Incident / Root Cause Analysis calls, coordinating workstreams with global teams/vendors.

Excellent knowledge/experience of IT Incident and Problem Management.

Experienced in creating communications, tailored for a wide audience.

Expert in the use of Service Management processes and best practice such as ITIL; qualified to ITIL Foundation level (minimum).

Supplier management experience gained in an outsource or SIAM partnership.

Stakeholder management experience (preferably in a multi-customer scenario).

Experienced in the use of ServiceNow.

Experienced across a broad range of IT services and disciplines

Experience of working in IT at a leadership level with strong leadership experience in IT Service Management