Service Desk Analyst

Join Lockheed Martin's Dynamic Team as a Service Desk Analyst!

As a Service Desk Analyst, you'll play a crucial role in maintaining our cutting-edge computer systems and networks, troubleshooting incidents, and supporting the deployment of new software. This position will support Accounting, IT & Corporate Budgeting & Forecasting teams based in Havant.

*This role is fully onsite so locality to Havant, Hampshire is essential*

Responsibilities include:

• Monitor and maintain computer systems and networks.
• Troubleshoot incidents, providing effective resolutions or escalating to specialist support teams.
• Support rollouts of new software configurations.
• Answer telephone calls, handle correspondence, and complete ad-hoc tasks as delegated by the leadership team.
• Assess and prioritize faults, following procedures and diagrams for incident resolution.
• Liaise with specialist support teams, ensuring timely incident resolution.
• Provide competent out-of-hours support on a rotational basis (365 days, 24/7 shift pattern).
• Produce regular internal and customer reports on incident status.
• Manage the response of 3rd party suppliers and perform or arrange software rebuilds following system failure.
• Support the deployment of software configurations and provide at-desk training for new staff.
• Ensure the Service Desk management tool is consistently updated throughout incident lifecycles.

Top Requirements and Skills:

• Experience with Service Management toolsets (ServiceNow/Hornbill/Remedy).
• Proficiency in Tivoli Integrated Portal, Tivoli Provisioning Manager, and BigFix.
• Understanding of Oracle, Unix, Linux, Windows OS, and Active Directory.
• Familiarity with Networking, firewalls, and network monitoring tools.
• At Lockheed Martin our employees come first and therefore your physical, mental and financial wellbeing matters to us. On top of working in a highly supportive, friendly, respectful environment you can expect so much more.

Equal Opportunity Statement

Lockheed Martin is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. Diversity and inclusion are fundamental to our culture and reflect our values of doing what's right, respecting others and performing with excellence. By engaging with all our employees' diverse talents and experiences every day, we can innovate different and better, creating cutting edge solutions and unparalleled customer value.

We know that diversity of thought leads to better solutions for our customers. Our top priority is finding the best candidate for the job and if you are interested in the position, we’d love to hear how you might contribute to our mission and our team and would encourage you to apply, even if you don’t believe you meet every one of the criteria set out in our job advert. In addition, we are committed to inclusion of all individuals and will make reasonable adjustments to our applications process. If you require assistance or adjustments to participate in the job application or interview process, please contact recruitment@global.lmco.com or call 023 92 458 000.